Privacy Policy

Privacy Policy

This Privacy Policy outlines the types of information collected by RevolLIMS.com and its affiliated entities ("RevolLIMS"), the reasons for collecting such information, how it is utilized, shared, and managed within our products and services. Additionally, it explains your choices regarding the use of your personal information and how you can access or update it.

Scope of This Privacy Policy

This Privacy Policy applies to the data collected when you use "RevolLIMS Services" via any "Device" or interact with RevolLIMS.

RevolLIMS Services include:

However, this policy does not cover:

  • Websites
  • SaaS Products
  • Mobile Applications
  • Third-Party Products: These are services or products offered by third parties that you may choose to integrate with RevolLIMS. It is advisable to review the privacy policies of these third parties to understand how they collect and use your information.

A Device refers to any computer, mobile phone, tablet, or electronic device used to access RevolLIMS Services.

By registering for or using RevolLIMS Services, you agree to the collection, transfer, processing, storage, and sharing of data as described in this Privacy Policy.

Definitions

  • Add-On: A software extension that adds functionality to a RevolLIMS product.
  • Content: Information or data that you upload, submit, create, or store using RevolLIMS Services.
  • Information: Various types of data collected by RevolLIMS as described in this policy.
  • Personal Information: Any data that can be used to identify an individual, such as name, email, IP address, or location. Anonymized data that does not allow identification is not considered Personal Information.
  • Websites:Any online pages operated by RevolLIMS, including RevolLIMS.com and associated domains.
  • GDPR: The General Data Protection Regulation (EU 2016/679), which governs data protection and privacy within the EU and EEA.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. When changes occur, we will revise the "Effective Date" at the top of the policy. For significant changes, we may notify you through website announcements, login screens, or direct email notifications. Continued use of our services after changes implies your acceptance of the updated terms. If you do not agree, you must discontinue use of the services and deactivate your account.

Information We Collect

Information You Provide

We collect details when you register, interact with our services, or modify your profile, including:

  • Contact details: Name, email, mailing address, IP address, geographic location, phone number.
  • Billing details: Credit card information, billing address.
  • Profile information: Username, job title, organization, department, and contact details.

Your financial details, apart from the cardholder’s name, billing address, expiration date, and last four digits of the card number, are not stored by us. These details are encrypted and securely handled by our Payment Gateway Service Provider.

User Account Data

We store documents, files, and other data saved in your user account. Backup copies are maintained to prevent data loss. Even after account deletion, some data may be retained for legal compliance, dispute resolution, and policy enforcement.

Information Collected During Service Usage

Web Logs

When you interact with our websites or SaaS products, we collect log data, including:

  • IP addresses
  • Browser type
  • Internet service provider
  • URLs of referring/exit pages
  • Operating system
  • Date/time stamp
  • Search queries
  • System configuration
Analytics Data

We use analytics to improve our products and services. The data collected includes:

  • Features and functions used
  • Username and IP address (if embedded in the username)
  • File sizes and original filenames
  • Service usage patterns
  • Sensitive business information included in user-generated content
Tracking Technologies

We utilize the following tracking technologies:

  • Cookies
  • Web beacons
  • Local storage
  • JavaScript

Users can manage cookies through their browser settings.

How We Use Your Information

We use the collected information for:

  • Operating, maintaining, and improving our services
  • Providing user access and support
  • Processing transactions
  • Sending service-related notifications
  • Sending promotional materials (if opted in)
  • Monitoring usage trends
  • Preventing fraudulent activities
  • Personalizing user experience
  • Enabling collaboration among users

Sharing and Disclosure of Information

We do not sell Personal Information. However, we may share information under specific circumstances:

  • User Sharing: Content you upload may be displayed to you and others as per your settings.
  • Collaboration: Users with whom you share content may view profile details.
  • Administrator Access: Your system administrator may access or manage data within your RevolLIMS account.
  • Public Community Services: Content shared in public forums or blogs may remain visible even after account deletion.
  • Third-Party Service Providers: We collaborate with vendors for hosting, storage, payment processing, and analytics. These vendors process data on our behalf.
  • Third-Party Add-Ons: If you integrate third-party Add-Ons, data may be shared with them. Review their policies before enabling integrations.
  • Legal Compliance: Information may be disclosed to comply with legal obligations, enforce policies, or protect rights and security.
  • Business Transfers: In case of mergers, acquisitions, or asset sales, information may be shared with relevant entities.
  • Aggregated Data: Non-identifiable data may be shared for analytics and business purposes.
  • With Your Consent: Data may be shared when you explicitly authorize it.

Data Storage and Security

RevolLIMS stores data on secure servers in multiple regions. We implement industry-standard security measures, including:

While we strive to protect data, no system is entirely immune to security risks.

User Rights and Choices

You have the right to:

  • Data encryption using SSL (HTTPS)
  • Secure storage infrastructure
  • System monitoring and logging
  • Role-based access controls
  • Regular security audits
  • Access your personal data
  • Update or correct information
  • Opt out of marketing communications
  • Request account deletion
  • Export stored data
  • Object to data processing

GDPR Compliance

As a Data Processor under GDPR, we adhere to strict data protection measures, including:

  • Encrypted data transmission
  • Frequent backups
  • Disaster recovery protocols
  • Monitoring and access controls
  • Confidentiality agreements for employees

  • Security Certifications

    RevolLIMS has SSL certification from GoDaddy, ensuring encrypted data transmission and secure transactions. An SSL Certificate protects customers’ sensitive information including application data, and personal information such as name, address, password, or credit card number by encrypting the data during transmission from their computer to our server. It supports up to 256-bit encryption and is recognized by all of the major desktop and mobile browsers. Our SSL Certificate protects website and application so that customers can rest assured that the information they enter on any secured page is private and won’t be misused by anyone.

    Contact Information

    For privacy-related queries, reach out to us at:

  • Email: support@revollims.com
  • Address: Revol Process Solutions Pvt. Ltd. 6/453 B, JS Tower, Hospital Road, Kanyakumari-629401, Tamil Nadu, India Effective Date: February 20, 2025