This Terms of Use Agreement ("Agreement") establishes the relationship between you and RevolLIMS ("RevolLIMS"). When accepting this Agreement as an individual, "you" refers to yourself personally; when accepting on behalf of an organization, "you" refers to that organization, and you confirm your authority to bind that organization to these terms. RevolLIMS reserves the right to update this Agreement periodically. Your acceptance of these terms, whether by clicking "I agree" (or equivalent) during registration or by using any RevolLIMS product, constitutes your consent to be bound by this Agreement.
This Agreement covers: (a) RevolLIMS's cloud-based solutions (designated as "Cloud" deployments) ("Hosted Services"), and (b) related support and maintenance. Software and Hosted Services, together with associated documentation, constitute "Products." Detailed descriptions of Products and their permitted uses appear in RevolLIMS's standard documentation ("Documentation").
When ordering Products directly from RevolLIMS, your order ("Order") will define your authorized usage parameters, which may include: (a) subscription duration and number of Authorized Users, (b) storage allocation, (c) additional user quantities, or (d) other usage metrics (collectively, the "Usage Parameters"). "Order" also encompasses renewal of Products or Support and Maintenance, and purchases expanding your Usage Parameters.
This Agreement applies regardless of whether you purchase directly from RevolLIMS or through authorized partners ("Partner"). For Partner purchases, your Usage Parameters will be specified in the Order submitted by the Partner on your behalf, and the Partner bears responsibility for Order accuracy. Partners cannot make commitments beyond what RevolLIMS specifies in this Agreement, and RevolLIMS is only bound by obligations explicitly stated herein.
Only individuals for whom you've paid the required fees and whom you've designated through the applicable Product ("Authorized Users") may access and use the Products. Authorized Users may include your or your Affiliates' employees, consultants, contractors, agents, or other designated third parties acting on your behalf. You may increase your Authorized User count by submitting a new order or through the Product interface when available, subject to payment of applicable fees. You are responsible for ensuring all Authorized Users comply with this Agreement.
RevolLIMS may establish usage thresholds based on your purchased subscriptions/users. You must monitor and manage your usage to remain within these thresholds to maintain uninterrupted service. RevolLIMS may restrict activity if you exceed usage limits.
Subject to this Agreement's terms and conditions, RevolLIMS grants you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Software during your subscription period in accordance with this Agreement, your Usage Parameters, and the Documentation. Your subscription duration will be specified in your Order and terminates upon Agreement termination. Software operation requires login credentials, which will be provided after purchase completion. Licenses are for named users only; account sharing violates our licensing policy.
Unless your Order specifies otherwise, software purchases include one production instance.
All user interfaces incorporating the Software must display "Powered by RevolLIMS" with a hyperlink to RevolLIMS's website, formatted identically to how it appears in the Software.
The Software incorporates code and libraries licensed to us by third parties, including open source software.
Subject to this Agreement's terms and conditions, RevolLIMS grants you a non-exclusive right to access and use the Hosted Services during your subscription period in accordance with this Agreement, your Usage Parameters, and the Documentation. You acknowledge that our Hosted Services are delivered online via subscription and may be updated periodically.
Hosted Services are provided for the term specified in your Order ("Subscription Term"). Unless your Order specifies otherwise, all subscriptions automatically renew for periods equal to your initial Subscription Term at then-current rates unless you cancel through your account. Cancellation takes effect at the end of your current billing cycle without refund or credit for amounts previously paid.
You must ensure all Authorized Users safeguard their credentials and prevent unauthorized access. User IDs are assigned to specific individuals and may not be shared. You bear responsibility for all actions performed using your accounts and passwords.
"Your Data" encompasses any data, content, code, media, or materials you upload, submit, or transmit through the Hosted Services. You retain all rights to Your Data as provided to RevolLIMS. Under this Agreement, you grant RevolLIMS a non-exclusive, worldwide, royalty-free license to
(a) collect, use, copy, store, transmit, modify, and create derivative works of Your Data as necessary to provide the Hosted Services, and
(b) for Hosted Services enabling content sharing or interaction, to distribute and publicly perform and display Your Data according to your directions.
RevolLIMS implements security protocols to protect Your Data from unauthorized access. However, you acknowledge that Hosted Services require data transmission over networks not controlled by RevolLIMS, and RevolLIMS cannot be responsible for data compromised during network transmission. RevolLIMS cannot guarantee error-free security procedures, secure data transmission, or absolute protection against unauthorized access attempts.
You agree to notify RevolLIMS in writing if you will use the Services to store or process protected health information (PHI) or other regulated data subject to specific compliance requirements. Additional terms may apply to such usage scenarios.
Specific storage allocations may apply to Hosted Services as described in service documentation or on our website. RevolLIMS reserves the right to assess additional charges for exceeding storage limits. Storage allocations may be modified at RevolLIMS's discretion with or without prior notification.
You must ensure your Hosted Services usage and all Your Data comply with our Acceptable Use Policy and applicable laws and regulations ("Laws"). You represent and warrant that: (a) You have secured all necessary rights and permissions to provide Your Data to RevolLIMS and to grant the rights described in this Agreement; (b) Your Data and its transfer to and use by RevolLIMS as authorized under this Agreement do not violate any Laws (including export control and electronic communications regulations) or third-party rights, including intellectual property, privacy, or publicity rights; (c) Any authorized use, collection, and disclosure is consistent with applicable privacy policies. Except for security obligations under Section 6.5, RevolLIMS assumes no responsibility for Your Data, and you remain solely responsible for Your Data and the consequences of its use, disclosure, storage, or transmission.
You will defend, indemnify, and hold RevolLIMS harmless from any loss, cost, liability, or damage, including legal fees, arising from claims relating to Your Data, including third-party claims alleging that Your Data or your use of Hosted Services in violation of this Agreement: (a) Infringes intellectual property rights; (b) Violates applicable laws; or (c) Breaches this Agreement. This indemnification obligation requires: 1. RevolLIMS providing prompt written notice of such claims (sufficient to allow you to respond without prejudice); 2. Granting you exclusive control over the investigation, defense, and settlement of claims; and 3. RevolLIMS providing reasonable cooperation at your expense.
While RevolLIMS does not monitor content uploaded to Hosted Services, we reserve the right to take appropriate action upon determining Agreement violations or receiving takedown requests. Such actions may include: 1. Removing Your Data from Hosted Services 2. Suspending your service access We typically provide notice before such actions and reasonable opportunity to address issues. However, if we determine your actions pose immediate risk to service operations or other users, we may suspend access without prior notice. Service charges continue during suspension periods. RevolLIMS bears no liability for removing or deleting Your Data or suspending service access as described here.
RevolLIMS may remove Your Data within a reasonable timeframe following subscription termination. You are responsible for maintaining independent backups of Your Data outside the Hosted Services.
Certain Hosted Services may be subject to additional service-specific terms. Such additional terms will be provided to you and become part of this Agreement when you use those services.
RevolLIMS provides support and maintenance for Products as described in the RevolLIMS Support Policy during periods covered by paid support fees. Support and maintenance follows the RevolLIMS Support Policy and is provided at the support level and duration specified in your Order. The RevolLIMS Support Policy may be updated to reflect process improvements or evolving practices. Software support and upgrades include access to New Releases when available. You may use any New Releases provided during a valid support term under the same terms as Software, and such New Releases are considered Software under this Agreement. "New Releases" include bug fixes, patches, major or minor releases, or other generally available enhancements or modifications to the Software.
You agree to pay all fees specified in each Order. Unless otherwise stated in your Order, payments must be made in U.S. dollars or Indian Rupees at the time of purchase. Except as provided in Section 8.2 (Refunds) and Section 17 (IP Indemnification), all amounts are non-refundable, non-cancelable, and non-creditable.
RevolLIMS offers refunds within 45 days of initial purchase for first-time customers only. Refund requests must be submitted in writing to support@revollims.com. Refunds will be processed using the original payment method. Upon refund issuance, your service access will terminate and your data may be removed from RevolLIMS systems.
Your payments under this Agreement exclude taxes or duties applicable to the Products in the jurisdiction of payment origin or receipt. To the extent RevolLIMS must pay such taxes or duties, you must reimburse RevolLIMS for these amounts in addition to fees owed under this Agreement.
Except as explicitly permitted in this Agreement, you will not: (a) rent, lease, reproduce, modify, create derivative works of, distribute, sell, sublicense, transfer, or provide third-party access to the Products, (b) use Products for third-party benefit, (c) incorporate Products into services you provide to third parties, (d) interfere with authentication mechanisms or circumvent usage limitations, (e) reverse engineer, disassemble, decompile, translate, or attempt to derive source code, algorithms, file formats, or non-public APIs, except as legally permitted, (f) remove or obscure proprietary notices, or (g) publicly disclose Product performance information.
RevolLIMS may publish SDKs, APIs, and associated documentation ("Developer Resources") enabling you to develop plugins, extensions, add-ons, or integrated software products ("Extensions"). You may distribute your Extensions to third parties for Products authorized by RevolLIMS, adhering to the Developer Resources guidelines.
Notwithstanding other Agreement provisions, RevolLIMS provides no support, warranty, indemnification, or liability regarding your Extensions or their interaction with Products. You shall indemnify, defend, and hold RevolLIMS harmless from claims, costs, damages, liabilities, and expenses (including reasonable legal fees) arising from third-party claims related to your Extensions (including representations about your Extensions) or your breach of this Section.
Products are provided on an access-basis; no ownership rights transfer to you, regardless of terminology like "purchase" or "sale." RevolLIMS and its licensors retain all rights, title, and interest, including intellectual property rights, in the Products (including no-charge offerings), their visual design, underlying technology, and any modifications or derivative works created by or for RevolLIMS, including those incorporating Feedback ("RevolLIMS Technology"). You may provide comments, information, suggestions, or other feedback to RevolLIMS, including sharing modifications or during support interactions ("Feedback"). RevolLIMS may freely use, copy, disclose, license, distribute, and exploit Feedback without obligation, royalty, or restriction. No Feedback will be considered your Confidential Information, and nothing limits RevolLIMS's right to independently develop, evaluate, or market products, with or without incorporating Feedback.
Except as otherwise provided in this Agreement, each party agrees that code, inventions, know-how, business, technical, and financial information disclosed by one party ("Disclosing Party") to the other ("Receiving Party") constitute Confidential Information of the Disclosing Party, provided it is identified as confidential at disclosure. Any RevolLIMS Technology and Product performance information is Confidential Information of RevolLIMS without specific designation. Except as authorized herein, the Receiving Party will protect and not disclose or use Confidential Information. The Receiving Party's non-disclosure obligation excludes information which the Receiving Party can document: (i) was rightfully possessed or known prior to receipt; (ii) is or becomes public knowledge through no fault of the Receiving Party; (iii) is rightfully obtained from a third party without confidentiality breach; or (iv) is independently developed by employees without access to such information. The Receiving Party may disclose Confidential Information if required by regulation, law, or court order (limited to minimum required disclosure with advance notice to the Disclosing Party). The Receiving Party acknowledges that Confidential Information disclosure would cause substantial harm warranting equitable relief in addition to other available remedies. This Section does not constitute a separate warranty regarding Product operation.
This Agreement remains effective throughout your valid Subscription Term, unless terminated earlier as permitted herein. Either party may terminate this Agreement before expiration if the other party materially breaches any terms and fails to remedy the breach within thirty (30) days after written notification.
RevolLIMS provides all services "as is" and "as available" without warranties of any kind. RevolLIMS expressly disclaims all warranties, whether express, implied, or statutory, including but not limited to merchantability, fitness for particular purposes, title, security, accuracy, and non-infringement guarantees.
To the maximum extent permitted by applicable law, RevolLIMS shall not be liable for indirect, consequential, incidental, special, punitive, or exemplary damages, including without limitation damages for lost profits, goodwill, use, data, or other intangible losses arising from or related to service use or inability. RevolLIMS's total aggregate liability for all claims related to the service shall not exceed the amount paid by you to RevolLIMS for the service during the 12 months preceding the incident giving rise to liability.
We may identify you as a RevolLIMS customer in promotional materials. You may request removal from such references by emailing support@revollims.com. Please allow up to 30 days for request processing.
We continuously enhance our Products through measurement, analysis, and aggregation of user interactions, including usage patterns and customer base characteristics. We collect and utilize analytics data regarding Product usage as described in our Privacy Policy.
This Agreement shall be governed by and construed according to Indian law, without regard to conflict of law principles.
If disputes arise from this Agreement, parties shall first attempt good faith resolution through negotiation. If unresolved for 60 days from initial notification, either party may proceed as follows:
Any dispute arising from this Agreement shall be resolved through arbitration under India's Arbitration and Conciliation Act, 1996, as amended. Arbitration shall be conducted by a mutually appointed sole arbitrator. If parties cannot agree on arbitrator appointment within 30 days, appointment shall follow the Arbitration and Conciliation Act, 1996 procedures.
Arbitration shall be seated and conducted in Chennai, India, in English. The arbitration award shall be final and binding on both parties.
Subject to arbitration provisions, courts in Chennai, India shall have exclusive jurisdiction over matters arising from this Agreement.
We may modify this Agreement periodically. For material changes, we will provide notice via our website, email, or other reasonable channels. Your continued Service use after the effective date of changes constitutes acceptance of updated terms.
This Agreement constitutes the complete understanding between you and RevolLIMS regarding the Service and supersedes all prior agreements, whether written or oral. If any provision is deemed unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary to preserve the Agreement's enforceability and validity.